By purchasing and booking any of iPsych’s prepaid consultation packages, you agree to the following terms and conditions. These are set in place to protect the integrity of our services, ensure fair use, and maintain a high standard of care for all clients.

1. Non-Refundable Policy

All prepaid sessions are strictly non-refundable. Once payment is confirmed, no full or partial refunds will be issued, regardless of whether the package is used in full or in part. Please ensure that you have selected the correct package and confirmed your availability before proceeding with your payment.

2. Validity Period

Prepaid sessions are valid for six (6) months from the date of payment confirmation.

• Unused sessions beyond the validity period will be forfeited and cannot be extended, reactivated, or refunded.

• It is the client’s responsibility to track their own session usage and validity window.

3. Transferability and Client Usage

Prepaid sessions are non-transferable and may only be used by the individual whose name appears on the booking confirmation or invoice.

• Sessions may not be transferred, gifted, or shared with others.

• Misrepresentation or fraudulent use of packages may result in forfeiture and restriction from future use.

4. Payment Confirmation

Promo rates and package inclusions apply only to fully paid packages settled via our approved channels:

• GCash

• Bank transfer

• Debit or credit card

• Other approved digital platforms listed on our site

Booking is only considered confirmed after payment has been verified by our team. Screenshots or proof of transfer are not valid unless verified by our finance staff.

5. Booking and Scheduling

All sessions must be booked in advance through our official booking channels or client coordination team.

• Booking is subject to clinician availability.

• We highly recommend scheduling at least 3–7 days in advance to secure your preferred time slot.

• Clients are responsible for tracking and securing their own session schedules.

6. Rescheduling and Missed Appointments

Clients may reschedule with no penalty provided that a minimum of 24 hours’ notice is given.

• Cancellations or no-shows within 24 hours of the scheduled session will be counted as used.

• Frequent cancellations or missed appointments may result in restricted booking privileges.

7. Package Coverage and Exclusions

These prepaid packages apply only to standard psychiatric or psychological consults.
The following are not included unless otherwise specified:

• Psychological assessments or testing

• Medical certificates or specialized documents

• Crisis intervention or emergency care

• Couples therapy, group therapy, or specialized modalities

• Any services outside of the chosen modality (e.g., online vs. in-clinic)

If you require any of the above, additional fees or sessions may apply.

8. Discount Policy

Prepaid promo rates cannot be combined with:

• PWD discounts

• Student discounts

• Other promotional offers or coupons
  Only one type of discount may be applied per transaction. If you qualify for a different offer (e.g., PWD), we recommend choosing the most advantageous option for your situation.

9. Non-Emergency Service Limitation

iPsych’s prepaid packages are not designed for emergency or urgent psychiatric care.

• If you are experiencing suicidal thoughts, severe psychotic episodes, or medical emergencies, we urge you to seek help from your nearest hospital or emergency services.

• These packages are for scheduled, non-urgent consultations only.

10. Package Changes or Cancellation by iPsych

iPsych reserves the right to modify, update, or discontinue any prepaid package or promotional offer at any time, without prior notice.

• All existing purchases will continue to follow the terms in effect at the time of payment.

• In rare cases (e.g., force majeure, extended clinician unavailability), iPsych may offer alternative arrangements or equivalent value sessions.

11. Documentation and Confidentiality

All sessions will be conducted in compliance with the Data Privacy Act of 2012 and standard medical confidentiality guidelines.

• Records are kept secure and only shared with your written consent or as required by law.

• Any requests for documentation (e.g., summaries, referrals) may take up to 3–5 working days and may be subject to separate processing fees.

If you have any questions or need clarification on these terms, feel free to contact our admin team via  [email protected].